CAPACITRSUPPORT // CHANNEL OPEN
Most questions are covered below. For everything else, a human reads every message that hits our inbox — usually within one business day.
01 // ACCOUNT
You can sign in with Google, Apple, email, phone, or X. Your interests, risk style, and positions sync across devices automatically. Locked out or seeing a stale account? Sign out fully, then sign back in with the same provider you first used.
02 // TRADING
Trades execute on-venue — Hyperliquid for perps, Polymarket for predictions, Robinhood for stocks — and every fill links to the venue's explorer for verification. A trade that doesn't fill is usually insufficient free collateral; check available balance in the ticket before sizing up.
03 // WALLET
Your USDC wallet funds perp and prediction trades. Deposits typically land within minutes; if a balance looks wrong, pull to refresh in Portfolio first — venue APIs occasionally lag a block or two behind.
04 // ALERTS
Alerts fire when a story hits a market you follow. Not getting them? Check that notifications are enabled for Capacitr in iOS Settings, and that the ticker is in your interests. Alert prices are captured at signal time and can differ from the live mark.
STILL STUCK // ESCALATE
Whatever the issue — a trade that looks wrong, a login loop, a feature request, feedback on the terminal — write to us and we'll get you unblocked. We read every message.
support@capacitr.xyzResponse target: 1 business day